user_y63q4p Thank you for reaching out via our Xfinity Community Forum. I would be happy to look into your channel lineup with you and see where things are at with those two channels.
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XfinityChristy
Official Employee
•
1.5K Messages
5 months ago
To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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