Hello, @user_95f88b. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
CCRose1
Contributor
•
242 Messages
2 years ago
Hello, @user_95f88b. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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