lalag719's profile

New Poster

 • 

2 Messages

Wed, Jul 22, 2020 11:00 AM

Newsmax

I called Comcast last week to find out why I can't get Newsmax 1115. After an hour on the phone, they said my boxes would have to be changed and that they would drop the new boxes off. Instead, they sent out technicians twice the next day and treated it as a service call - which I promptly cancelled. The techs said I would not need a new box to get Newsmax. I still don't have it. I've been complaining now for months. I believe my boxes are newer ones and not the so-called "legacy box". Can anyone help?

Responses

Again

Expert

 • 

25.5K Messages

10 m ago


@lalag719 wrote:

I called Comcast last week to find out why I can't get Newsmax 1115. After an hour on the phone, they said my boxes would have to be changed and that they would drop the new boxes off. Instead, they sent out technicians twice the next day and treated it as a service call - which I promptly cancelled. The techs said I would not need a new box to get Newsmax. I still don't have it. I've been complaining now for months. I believe my boxes are newer ones and not the so-called "legacy box". Can anyone help?


What boxes do you have?  Are you on the X1 platform?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

10 m ago

ARIS RNG150N is what is written on the box and I was told these were new boxes

New to the Community?

Start Here