If you are still experiencing the issue where you see the subscription message, please try these steps if you are using an Xfinity TV Box.
1. Press the A button on your remote control to access the Help Menu. 2. Press the OK button to select the Restart title. 3. Press the OK button again to select Restart. 4. It may take a few moments for the TV Box to restart.
If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.
XfinityBenjaminM
Official Employee
•
1.7K Messages
3 months ago
If you are still experiencing the issue where you see the subscription message, please try these steps if you are using an Xfinity TV Box.
1. Press the A button on your remote control to access the Help Menu.
2. Press the OK button to select the Restart title.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.
If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.
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