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Anon1605521
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Regular Visitor

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6 Messages

Friday, June 21st, 2024 10:38 PM

New 12 New Jersey app

I can no longer sign into the News 12 app using my xfinity account. Has xfinity lost its right for its customers to use its app?

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3 months ago

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XfinityAlfonso

Official Employee

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966 Messages

3 months ago

Hello ,Anon1605521 is the option removed completely, or are you receiving error messages when trying to sign in? 

 

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Anon1605521

Regular Visitor

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6 Messages

@XfinityAlfonso​  The option has been removed you can only sign in under fios or optimum

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3 months ago

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XfinityJohnG

Official Employee

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1.1K Messages

Thank you for that information @Anon1605521. I can check further into that from here for you then. Send us a direct message with the full name and complete address for your service.

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

 

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3 months ago

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