Netflix

I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?

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XfinityQuemekia

Official Employee

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1.1K Messages

3 hours ago

Greetings @user_mr108! It's frustrating to see those charges continue after your cancellation request in March. Since Netflix is a third-party service, we want to ensure the cancellation was fully processed on both sides.

Did you also happen to cancel the subscription through Netflix directly? If a valid payment method is still on file with Netflix, the subscription might remain active or revert to direct billing even after the Xfinity link is disconnected.

Disconnecting or downgrading Xfinity Service with Netflix

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user_mr108

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XfinityQuemekia

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