Skip to main content
user_mr108's profile
user_mr108
1st Topic

Regular Visitor

 • 

6 Messages

Monday, April 27th, 2026 4:16 AM

Netflix

I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?

Question

 • 

Updated 

1 month ago

71

1

0

Oldest First
Selected Oldest First
XfinityQuemekia

Official Employee

 • 

1.3K Messages

3 months ago

Greetings @user_mr108! It's frustrating to see those charges continue after your cancellation request in March. Since Netflix is a third-party service, we want to ensure the cancellation was fully processed on both sides. 

Did you also happen to cancel the subscription through Netflix directly? If a valid payment method is still on file with Netflix, the subscription might remain active or revert to direct billing even after the Xfinity link is disconnected.
 

6

0

user_mr108

Regular Visitor

 • 

6 Messages

That seems a little sneaky on Xfinity's part! I have no arrangement with Netflix directly. I'll have to re-evaluate my business with Xfinity. 

Like

Reply

3 months ago

0

XfinityQuemekia

Official Employee

 • 

1.3K Messages

I'll be more than happy to review your account, to confirm that Netflix was canceled successfully on our end. @user_mr108 send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 months ago

0

user_mr108

Regular Visitor

 • 

6 Messages

@XfinityQuemekia​ 

This is the third time I'm requesting cancellation of Netflix but it still shows up on my bill. How hard can this be? Please fix my current

[Edited: "Inflammatory"] and cancel Netflix.

(edited)

Like

Reply

1 month ago

0

XfinityChristy

Official Employee

 • 

2.9K Messages

 

user_mr108 Thank you for reaching out via our Xfinity Community Forums. I’d be happy to take a closer look at your account tosee what this disconnect is with this request, make sure the Netflix subscription is fully removed, and address the charges you’re seeing on your bill. When you have a moment, please send me a direct message with your full name and service address, so I can get started on this for you. We’ll make sure this gets taken care of.

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 month ago

0

user_mr108

Regular Visitor

 • 

6 Messages

I don't have a direct message icon

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here