Visitor
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1 Message
Netflix won’t open
Tried to open Netflix and nothing comes up other than press I for info.
then I get a screen for Your third party apps
Visitor
•
1 Message
Tried to open Netflix and nothing comes up other than press I for info.
then I get a screen for Your third party apps
XfinityRay
Official Employee
•
4.5K Messages
9 hours ago
Hi, @user_wx8y0g! You are at the right place to get help with the Netflix app. We are happy to further help. I need some further information from you. Are you accessing the app on an X1 box, Xfinity Xumo box, or what type of device are you using?
What troubleshooting steps have you tried?
A few things we recommend trying if you haven't already:
Restart the device.
Clear the locally stored data. You will have to log in to all the apps you use again after taking this step. This link shows how to do that on an X1 or Xfinity Xumo Stream box, https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage.
Check if you are able to load any other apps to see if it just Netflix that is affected.
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