Thanks for posting on our community forums, user-unhappy. I'm sorry to hear you feel this way. I know changes in the lineup can be frustrating, and we sincerely apologize for any inconvenience this may have caused.
The New England Sports Network has been moved from our Xfinity Popular TV (125+ channels), Extra, Sports & News genre pack, and Starter Latino TV to the Xfinity Ultimate TV package (185+ channels). Customers who don’t subscribe to the Ultimate TV package will not be able to view the programming.
- Impacted customers will receive a one-time RSN credit. - Moving forward, the RSN fee on their monthly bill will be reduced.
You can check out xfinity.com/howitworks for an overview of why there may have been a change to the package in which an RSN is offered or if it has been removed from the lineup. If you'd like to upgrade to our Xfinity Ultimate TV tier, let us know. You can check the channels included HERE. I hope this helps clarify.
XfinityDilary
Official Employee
•
1.9K Messages
13 hours ago
- Impacted customers will receive a one-time RSN credit.
- Moving forward, the RSN fee on their monthly bill will be reduced.
You can check out xfinity.com/howitworks for an overview of why there may have been a change to the package in which an RSN is offered or if it has been removed from the lineup. If you'd like to upgrade to our Xfinity Ultimate TV tier, let us know. You can check the channels included HERE. I hope this helps clarify.
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