Visitor
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1 Message
Need help canceling history vault subscription
Hello, I have spoken to a rep last month who told me that they were able to cancel this subscription but yet I was still charged for it. Can someone please cancel, I don’t see any way to cancel this history vault subscription that I did in error on my own. This is frustrating.
XfinityJamesC
Official Employee
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1.5K Messages
8 months ago
Greetings, @user_0ce5b5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues canceling History Vault, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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