NBC Sports Boston and NESN

On January 20, I tried to watch the Celtics game on the ESPN app, but I got a message that ESPN is no longer part of my Xfinity subscription package. I went online to see the channels that are in my 125+ channel package, and ESPN is still there. The next night I tried to watch the Celtics game on the TNT app on my Apple TV box, but I got a message that TNT is no longer part of my Xfinity subscription package. I went online to see the channels that are in my 125+ channel package, and TNT is still there.

I called customer service to explain the situation and to ask why I can’t watch ESPN and TNT on my Apple TV box. I finally got through to a human being after declining to use a chat bot. She was very nice and wrote down everything I told her. She contacted IT, and she gave me a ticket number. She said someone would contact me when I could watch ESPN and TNT on my Apple TV box. I have not heard back from anyone yet, and I still can’t watch those two channels. Can you help me?

I just auto paid my monthly Xfinity bill of $168.24. But I don’t think I should be paying that much if I can’t watch ESPN and TNT.