Visitor
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1 Message
NBC football! Always freezing every game!
This problem has been happening for the last two years and it’s only when watching football or basketball typically on NBC CBS and fox !!
how can we fix this without me going to another provider?
XfinityJosephA
Official Employee
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1.7K Messages
3 years ago
Hello, @user_f825c5, I'm sorry you have been experiencing ongoing issues watching football. I know this is far from enjoyable. If you have recently reset your cable box, and all your connections are tight, secure, and in good condition send us a Direct Message. Use the Direct Message icon at the top of the page to send your name and service address to "Xfinity Support." The last thing we want is to lose you as a customer and there's a good chance we need to schedule an appointment.
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