NBC, CBS, ABC are working intermittently

These channels sometimes work in the early hours of the day but have stopped working almost entirely in the evenings when we want to watch them. They are either unavailable with a message that says 'we are aware of the problem and working to fix it' or they connect but are entirely pixelated and unwatchable. This has been going on for weeks. When will this be resolved? It's so frustrating we are getting to the point of dropping our service and switching to a different provider. A few days I understand technical issues but not weeks going on a month. Please fix this issue.

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Responses

CCLysa

New Problem Solver

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617 Messages

2 years ago

Hi @user_ad57a6

I appreciate you reaching out and sharing all these details with us. We want to be sure we can look into this ASAP. What sort of device are you using to watch these channels with? Is it a cable box, or a streaming service?

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U

user_ad57a6

Visitor

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4 Messages

2 years ago

All of these issues are via the cable box(s). It does it on all 3 boxes we have. I am able to log into my xfinity account and watch the channels on my computer via the internet, but not on any of our TV's. Watching via the internet isn't really a solution for us as my dad is 90 years old and stays in the living room and not on a computer.

Thanks - Brad

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CCRobert

Official Employee

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455 Messages

@user_ad57a6 Gotcha! Thank you for those details. We will need to dig a little deeper into this issue for you to see what's going on with the account. To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

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2 years ago

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James_BW_1957

New Poster

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2 Messages

We are having the same issue in our town, a number of channels are getting the same error message as the user above. From what I'm hearing different people in my town are having the same issue. It's on both cable boxes.

2 years ago

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CCLamont

Problem Solver

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519 Messages

Hey @James_BW_1957 Sorry for the ongoing troubles experienced accessing certain channels. I am here and would love to investigate and troubleshoot with you. Could you please send our team a direct message with your full name and full address?Our team can most definitely take a look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

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Channels and Programming

user_ad57a6

NBC, CBS, ABC are working intermittently

CCLysa

user_ad57a6

CCRobert

James_BW_1957

CCLamont

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