Contributor
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84 Messages
NBA League Pass/NHL Center Ice games freezing
Has anyone had any problems with games freezing? The last few weeks games just suddenly freeze and will not unfreeze unless I change the channel. If I hit channel up or down, then go back to the game it's fine, but it happens on every game I watch for more than 10 minutes or so.
I'm not sure if I need a new box (or maybe gateway) or if it's a problem with the channels. Every year Center Ice and League Pass have some sort of transmission issue and I'm not having this problem on any other channel (e.g., games on ESPN are fine), so I'm hoping it's an Xfinity issue and not my box.
user_194c05
Visitor
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3 Messages
2 days ago
Yes. NHL center ice has had problems for 4+ years. Common issues include sound going out and then comes back, screen freezes and then rewinds several seconds. I expect nothing less from Comcast’s
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XfinityAmandaB
Official Employee
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1.7K Messages
21 hours ago
send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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