NBA League Pass is barely functional this year

I'm having so many issues with my NBA League Pass subscription this year. First and foremost, even though I'm subscribed, I'm unable to authenticate to watch games on the NBA app on iOS or Roku — is this still supposed to be part of the subscription? Even when I log in with my Xfinity credentials, the NBA app doesn't let me access games, even though this has worked fine in previous years.

Then there's the actual League Pass channels on Xfinity. When I record a game, I'd say that it works normally maybe 10% of the time? Another 20% of the time I'll end up with a recording that is only watchable on my DVR but where I only get audio via the Stream app on iOS (video is frozen) — this was an issue many people reported last year, and it's still happening. But most of the time this year it's even worse than that: the game is completely unwatchable even on my DVR, and the recordings often mysteriously delete themselves when they're done anyway.

What is going on here? How is this an acceptable level of service that we're paying an extra $100 for? Clearly I just need to subscribe via NBA directly next year, but I hope we're going to be getting fixes for these issues this season.