NBA blackout incorrect market.

I've called and tried to chat numerous times.its impossible to get a human. Just infinite prompt loops.

I live in Tallahassee Florida. We are in the Orlando Magic local broadcast area. We are not in the Miami, Atlanta or Memphis markets. Everytime one of those teams is on NBA TV the screen says I'm blacked out and to watch on a local channel.

We are not in those markets. I contacted the NBA and they said it is a provider issue. How do I get Comcast to fix their blackout maps?

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XfinityBenny

Official Employee

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636 Messages

19 days ago

@user_18fhug Hello and good evening. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. The networks determine what teams are available by the zip codes our customers are in. You can request for channels and teams to be added to your area with the info here https://www.xfinity.com/support/articles/channel-availability-faqs.

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user_18fhug

2 Messages

@XfinityBenny This is absolutely no help. The assistant is the most worthless feature ever. It simply goes in circles. My comment needs to go to a real person, a Comcast engineer. I've called several times over the years. Can no longer speak to a human. The prompt goes in circles. I've been a customer continuously since 1997. Loyal customers of that long should have dedicated conceierge.

Their NBA zip codes.are messed up. Tallahassee is not in the Miami, Atlanta or Memphis markets. Never has.

I've contacted the NBA TV channel. They say it isn't their issue, it is the TV provider issue, i.e an Xfinity issue. Please look at zip 32312. Shouldn't be blacked out

(edited)

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19 days ago

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user_18fhug

NBA blackout incorrect market.

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