NASA Channel 1481

For the past week there has been sound only...and what look like test pattern bars. No video. Any idea whom to contact about this? The feed on the NASA.com/gov website is fine...it's just the Comcast/Xfinity feed.

Responses

XfinityThomasC

Official Employee

•

2.3K Messages

3 years ago

Hello @Leavenfish! Thank you for reaching out to our forums community. Our team can help. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

0

Channels and Programming

Leavenfish

NASA Channel 1481

Was this helpful?

XfinityThomasC

New to the Community?