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Wednesday, August 30th, 2023 1:39 PM

Closed

My Weather channel showing wrong city

How do I correct the weather channel showing the wrong city (not mine)

Official Employee

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1.2K Messages

1 year ago

@user_70f3ea are you referring to the bottom display screen on the weather channel that displays the weather for your city & the surrounding cities

 

 

4 Messages

1 year ago

Yes and also the every 8 minute one has full key west weather, not key largo…106 miles away

4 Messages

1 year ago

I’ve called multiple times and they say something about fixing it backend…but it’s still not fixed 

4 Messages

1 year ago

It used to have it but it changed months ago

Official Employee

 • 

1.2K Messages

@user_70f3ea  I’m not of aware of any known issues ,I checked mine and its displaying my city & surrounding cities , let have you try and hard reset your cable box by unplugging the power cord from the back of the tv box for 30 seconds, let it go through start up process then go back to the channels and see if its showing the correct location 

 

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