Visitor

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4 Messages

Sunday, September 17th, 2023

Closed

My local stations pixelate off and on, randomly. I see this is an issue for many.

Any updates? Seems like a common problem. Thank you.

Oldest First
Selected Oldest First

Visitor

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4 Messages

2 years ago

Anyone have any help? Thanks.

Retired Employee

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1.5K Messages

Hello @user_d93455, thank you for taking the time to reach out on social media. 

 

I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today.

 

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Visitor

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4 Messages

I chatted with an Xfinity employee yesterday and no help. I was told I needed to schedule someone to come out.

Retired Employee

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1K Messages

Hello, I don't see you ever sending us a direct message as instructed above. Can you please do that so we can get the appointment scheduled for you?

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