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user_963b07
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Friday, September 9th, 2022 11:01 AM

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My local NBC and ABC channels not working

I live in Lancaster County, PA and my local NBC and ABC channels are coming through very pixelated and the sound is skipping. It’s only those two channels. This is happening in the HD and the SD versions. It’s happening on all of my TV sets and I’ve already restarted and rest my boxes to try to fix to no avail. This is a very recent problem for me. Everything was fine until last night. 

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2 years ago

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user_2f4abf

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1 Message

3 years ago

Same here in Lake Steven, WA. Started last night during footballs game. Local channels 103 - 113 (all HD) and the upper HD (1003-1113) are very pixelated with skipping sound. First time channels did not work, got box error message from Xfinity. Now same channels again that are pixelating. 

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CCKorie

Problem Solver

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1.1K Messages

Hey there! I am sorry you were having issues with these channels. I know it has been a few days since you posted. Has anything changed on your end? 

I no longer work for Comcast.

3 years ago

0

user_963b07

Visitor

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2 Messages

It’s sporadic. It came back the next morning, and then last night 9/12 my NBC channel went out again. This time, instead of it coming through just glitchy, I got a message across my screen that said something like “we are having issues, please try again later” then had an option for me to click “ok”. 

3 years ago

Dennisnlaurie

Contributor

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62 Messages

@user_963b07​ sounds like what I experienced last night too.

3 years ago

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Dennisnlaurie

Contributor

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62 Messages

3 years ago

Monday, Sept. 12, 2022, 6:15pm - Also in Lancaster, Channels 807 (local ABC) and 808 (local NBC) not coming in, can hear audio, video is just a black screen. I watched 808 last night for Sunday Night Football so for me this has started sometime within the last 24 hours. All others channels I’ve tried are fine. Error code XRE- 03056. 

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user_fd047e

Visitor

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2 Messages

3 years ago

I've been having this problem on local channels (CBS, NBC, and ABC) for at least a day-not sure when it started as I hadn't watched these channels for a while. I'm in Boston. 

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CCAbbie

Problem Solver

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1.4K Messages

@user_fd047e Hello! Thanks for letting us know you are also having an issue. Have you done any troubleshooting such as getting a reset signal sent from the Xfinity app?

I no longer work for Comcast.

3 years ago

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Argon1971

Visitor

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2 Messages

2 years ago

I am having the same issue in Wilmington Delaware

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Argon1971

Visitor

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2 Messages

2 years ago

Are local networks (NBC ABC CBS) not working right now in the greater Philadelphia market?

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CCRobert

Official Employee

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455 Messages

Hello @Argon1971 I hate that you are missing out on your programs. Are you getting any error messages or codes on your TV screen. I would be happy to take a look at your account to see if there are any issues on our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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tyler_0002

New Poster

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5 Messages

2 years ago

I plan to start deducting $5 per day from my xfinity monthly bills for EVERY DAY I have picture or sound problems with ABC…after all, why should I pay for a service if it doesn’t function as it should…

(edited)

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