My local NBC and ABC channels not working

Hey there! I am sorry you were having issues with these channels. I know it has been a few days since you posted. Has anything changed on your end? 

It’s sporadic. It came back the next morning, and then last night 9/12 my NBC channel went out again. This time, instead of it coming through just glitchy, I got a message across my screen that said something like “we are having issues, please try again later” then had an option for me to click “ok”. 

@user_963b07​ sounds like what I experienced last night too.

Just adding to my reply, I just saw on Facebook on WGAL’s page that Comcast suggests all customers having issues with getting the channel reboot their box. So Comcast is aware of the problem, however their solution does not fix the problem. There are over 200 comments with people having issues so it is obvious widespread and not a loose cable or just reboot problem. 

Hello @Dennislaurie, thanks for reaching out to share your experience. Typically, when only 1 channel is having an issue and the rest are fine, it's something wrong with the network itself, and not necessarily the services provided by Xfinity. 

When things like this happen, and we are aware of the issue, we can give general troubleshooting options like rebooting a box, checking the connections, etc. However, I don't see any official known issues with these channels, and we would like to take a look at this in more detail. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

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Please let me know if you have any questions or run into any problems.

@XfinityRyanE​ thank you for your response. Both channels have been fine yesterday and today when I’ve tried them. So I’m not going to send you a direct message at this time as there wouldn’t be anything for you to do. My frustration was due to the fact that the error message given makes it seem like it is a problem with our equipment and like you said it was not. As well the channel put out a message on Facebook to all that Comcast suggested rebooting, and if there are that many people with the problem it’s not going to be fixed by rebooting. Like you said, it was probably a network issue somewhere between the feed coming in or going out, who knows exactly. I’d rather be told the truth, that there is an issue with the feed, not sure how long until it fixed, please be patient, we are aware, etc. Thanks.

@Dennisnlaurie Thank you for the update that both channels have been back up and running without any further issues yesterday and today! Were there any changes you had made or steps taken (such as the reboot suggested) between when the reception issues started or when they were resolved or did they appear to resolve on their own?

I appreciate your feedback at this time regarding communications on the specific channel issues you were experiencing, and it is something our repair teams definitely take into consideration. In this case, we had not received any additional information from these specific networks regarding an issue and would need to review the errors on an account-by-account basis to provide additional assistance and troubleshooting.

Please let us know if our Xfinity Community Forum team can help with any additional conerns or questions you may have!

@XfinityShaina​ I didn’t do anything and the issue resolved on its own and as far as I know both channels have been fine since. Thanks.

@user_fd047e Hello! Thanks for letting us know you are also having an issue. Have you done any troubleshooting such as getting a reset signal sent from the Xfinity app?

Hello @Argon1971 I hate that you are missing out on your programs. Are you getting any error messages or codes on your TV screen. I would be happy to take a look at your account to see if there are any issues on our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

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• Type your message in the text area near the bottom of the window

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