Visitor
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2 Messages
My Comcast box is so slow,why?
It can take anywhere from a few seconds delay after pushing a button to 30 seconds. I can't take it anymore. Am I supposed to pay more for satisfactory performance?
Visitor
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2 Messages
It can take anywhere from a few seconds delay after pushing a button to 30 seconds. I can't take it anymore. Am I supposed to pay more for satisfactory performance?
Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Do you know what cable box you have? The XG2 (large black square, has vertical light on right that is blue or green) is pathetic and useless, especially for apps. There are better boxes such as the XG1v3 and XG1v4. Both are very hard to get and in short supply, despite more and more people dumping standard cable TV.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
I am sorry to hear that your box is slow to respond. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken with your box and/or remote?
I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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