Hey there user_ckqob3 👋 I appreciate you being a community member with your post, and we're here to help! Frozen picture is the last thing I want to deal with when I'm trying to enjoy something on TV, but there are definitely some things to try that can bring that picture back for you 👍
To start, try the following steps:
- Ensure all connections are tight. - Power cycle the TV Box by unplugging it for 1-2 minutes, then plug it back in. - If you can't power cycle, restart it using your Xfinity Voice Remote by saying “Restart TV Box” or by holding the power button on the TV Box. - Check that your TV is set to the correct input.
If the issues persist beyond this, please let us know!
XfinitySeth
Official Employee
•
1.4K Messages
1 month ago
Hey there user_ckqob3 👋 I appreciate you being a community member with your post, and we're here to help! Frozen picture is the last thing I want to deal with when I'm trying to enjoy something on TV, but there are definitely some things to try that can bring that picture back for you 👍
To start, try the following steps:
- Ensure all connections are tight.
- Power cycle the TV Box by unplugging it for 1-2 minutes, then plug it back in.
- If you can't power cycle, restart it using your Xfinity Voice Remote by saying “Restart TV Box” or by holding the power button on the TV Box.
- Check that your TV is set to the correct input.
If the issues persist beyond this, please let us know!
0
0