My cable box isn't loading the program. Just the guide shows and when I go to a channel the program doesn't load.

Hi there, @user_etn1ru I’m really sorry for the trouble you’ve been having, that’s definitely frustrating. There was a nationwide service interruption few days ago, but it has since been resolved. If you’re still experiencing issues, I’d really like to help take a closer look with you and make sure everything is back up and running properly. Please let me know if your service is still affected, and we’ll work through it together to get this resolved as quickly as possible. We’re here for you 💙