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user_0jps1e
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3 Messages

Tuesday, August 12th, 2025 5:58 PM

Music choice

Nothing fixes this music choice error. Called support still no answer and not fixed.

help,please

After reboot, restart, refresh 

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16 days ago

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XfinityThomasC

Official Employee

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3.1K Messages

5 months ago

Hello, @user_0jps1e, and sorry for this inconvenience. Is this the only channel that is triggering that code? Please try tuning away from this channel for a few seconds and then tune back to it. If that doesn't work, please try again in a few minutes. 

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user_m8cq2

New Poster

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3 Messages

29 days ago

I have the exact same issue -- for only two channels. Xfinity support is NO HELP

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XfinityMarshante

Official Employee

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816 Messages

Hello @user_m8cq2, thanks for your comment. Since it's been a few days, have you still been running into that error message, or has it cleared up?

(edited)

I am an Official Xfinity Employee.
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27 days ago

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Marcus3344

Contributor

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62 Messages

For 2 days...same problem in Minnesota...Music Choice channel 445--Jazz. 

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25 days ago

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XfinityJustinC

Official Employee

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1.9K Messages

Hello, @Marcus3344 thank you for reaching out over Xfinity Forums. I'd like to see if you're still experiencing issues with the Music Choice channel 445, please let me know if the problem is still present. 

I checked our engineer board, and don't see any open tickets related to Music Choice channels not working. So if needed can definitely continue to investigate further, please follow up at your convenience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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Marcus3344

Contributor

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62 Messages

The problem has not been fixed. Still no access to ch. 445--Jazz. 

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22 days ago

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XfinityChristy

Official Employee

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2.6K Messages

 

Marcus3344 Thank you for the update. Have you had a chance to see if you have access on other devices to this channel or TVs?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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