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user_b81e79
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Originator

Visitor

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2 Messages

Saturday, August 24th, 2024 2:21 PM

Closed

Music Choice shows having trouble connecting

Having trouble accessing any music choice channel. I've restarted cable and internet boxes. Xfinity did a system reset. No help. Chatted with at least 7 different agents over a 2 hour period to finally being told channel programming would fix the problem within an hour and text me. 15 hours later still no text or Music Choice channels. Xfinity customer service is lacking at best.

Question

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Updated 

4 months ago

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XfinityJosephA

Official Employee

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1.7K Messages

8 months ago

user_b81e79 thanks for taking the time to share this experience. Since you have already reached out to us and troubleshooted feel free to send us a direct message, so we can follow up on the pending work. We'll do all we can to get your Music Choice channels working properly.

 

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. Once we locate the account we'll send you a verification message and review your services.

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young1re

New Poster

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4 Messages

4 months ago

OK, so was there any resolution to this problem ?   I am having the same trouble now !

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @young1re, and thank you for reaching out on our Community Forums to let us know that you are experiencing this issue as well. Our team is happy to help troubleshoot. Are you experiencing any error codes or messages when you try to watch your music choice channels? Are you experiencing any issues with any other channels?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_j5q2hp

1 Message

I am having the same problem as well.

4 months ago

0

XfinityMarcus

Official Employee

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1.4K Messages

user_j5q2hp thank you for reaching out. Music Choice is a channel I grew up with, so I know how great of an impact it can have, especially during the holidays. Let's get it back up and running for you. Have you attempted any troubleshooting steps so far to regain access? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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