Visitor
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2 Messages
Music Choice shows having trouble connecting
Having trouble accessing any music choice channel. I've restarted cable and internet boxes. Xfinity did a system reset. No help. Chatted with at least 7 different agents over a 2 hour period to finally being told channel programming would fix the problem within an hour and text me. 15 hours later still no text or Music Choice channels. Xfinity customer service is lacking at best.
XfinityJosephA
Official Employee
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1.4K Messages
3 months ago
user_b81e79 thanks for taking the time to share this experience. Since you have already reached out to us and troubleshooted feel free to send us a direct message, so we can follow up on the pending work. We'll do all we can to get your Music Choice channels working properly.
You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. Once we locate the account we'll send you a verification message and review your services.
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