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user_cn9de8
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Saturday, December 7th, 2024 6:22 PM

music choice not working

There have been no music choice channels working for the past few days. This needs to be fixed.

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1 month ago

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young1re

New Poster

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4 Messages

3 months ago

Same problem here !  Chat with Support today, no fix. Talk to live support, restart boxes, no fix !  Appointment for home visit next week. Could it be problem with my outside or home connection ??? I do not understand how it could be a local issue. Hopefully if other customers are having same problem they will find a fix for all !   Waiting !

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young1re

New Poster

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4 Messages

Success !  The day that the tech was scheduled to come to my home the Music Choice channels just happened to all resume working ! So I cancelled tech appointment !  I guess someone somewhere actually found out how to fix the problem !

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3 months ago

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XfinityAngie

Official Employee

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1.7K Messages

3 months ago

 

user_cn9de8, Thank you for taking time out of your day to reach out to us at Xfinity Support. Have you tried any troubleshooting steps like restarting your box, or using the Xfinity app to run through a few things there? You can also press the A button on your remote to do a system refresh. Let me know if any of this works. We may need to take a look at some other options if this doesn't work for you. 

 

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user_s5wkfe

1 Message

I have had the same issue. Channels freezing, sound glitching. I restarted the box, did a system refresh, no effect. 

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1 month ago

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XfinityDemitrius

Official Employee

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1.6K Messages

Hey @user_s5wkfe, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the picture quality issues with the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.

 

With channels freezing, tiling, and sound audio issues, that can usually indicate a signal quality issue. Are you experiencing issues with only Live TV or also other services such as applications, OnDemand, and streaming? Do you experience any slowness with button presses on the remote to correspond on the television? 
 
Some great things to check for issues like this are the following: 
 
 -> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
 
 -> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
 
 -> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
 
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.

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1 month ago

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