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user_cn9de8
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Saturday, December 7th, 2024 6:22 PM

music choice not working

There have been no music choice channels working for the past few days. This needs to be fixed.

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Updated 

15 days ago

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young1re

New Poster

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4 Messages

19 days ago

Same problem here !  Chat with Support today, no fix. Talk to live support, restart boxes, no fix !  Appointment for home visit next week. Could it be problem with my outside or home connection ??? I do not understand how it could be a local issue. Hopefully if other customers are having same problem they will find a fix for all !   Waiting !

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young1re

New Poster

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4 Messages

Success !  The day that the tech was scheduled to come to my home the Music Choice channels just happened to all resume working ! So I cancelled tech appointment !  I guess someone somewhere actually found out how to fix the problem !

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15 days ago

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XfinityAngie

Official Employee

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1.5K Messages

17 days ago

 

user_cn9de8, Thank you for taking time out of your day to reach out to us at Xfinity Support. Have you tried any troubleshooting steps like restarting your box, or using the Xfinity app to run through a few things there? You can also press the A button on your remote to do a system refresh. Let me know if any of this works. We may need to take a look at some other options if this doesn't work for you. 

 

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