New Poster
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8 Messages
Music Choice Channels not working
The Music Choice Channels are breaking up like a scratched record and the picture is getting lines and blocks. I can not listen to the music. For almost a year I have not been able to listen to Music Choice channels on my TV. I have had a new box installed and it has been refreshed multiple times. When I try to listen, I sometimes get the message that you are working on the connection but nothing ever happens. All other channels are fine. I want Xfinity TV for the music channels on my TV (not computer in my office) so this is a huge problem. The same problem exists on my 2nd TV in the basement workout area. There has been no change to the wiring inside my house. I have read that other users had to get you to fix the Xfinity box in the street utility pole and the cabling to their house. This may be the problem here. I definitely need proper technician assistance. I am paying a lot of money to not get 50% of what I want to use on the TV. Please schedule the appropriate technicians to make a call and do any repairs needed. Thank you.
XfinityChelseaB
Official Employee
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2.4K Messages
1 month ago
Hello @NCY, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. We did receive your DM and will continue to help you there.
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NCY
New Poster
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8 Messages
26 days ago
I had a technician visit and there was no resolution. The music choice channels are still unusable. To repeat my follow up - the situation is as follows:
The technician said my equipment was fine and it may be your equipment on my street. He said he would put in an order for repairs that would take about a week. I heard nothing. I called the tech and now he says it is not physical equipment at all. It is a 'system' issue. It would have to be fixed in the corporate office or the network? He has no idea when there will be a fix - it could be a month or more!! I have had comcast tv for almost 40 years and have had no problem getting the music channels just like all the other channels until this year. How do I get this fixed? Why don't I receive notice from the company by email or text concerning the results of the tech visit and progress on the fix? I think it is highly unusual that I would have to call the technician personally to get an update and then the story changes. I see that other people on the forum have had issues with the music channels and I believe they got a fix. Please help me get this fixed or provide the name and contact info for an executive or other person in corporate who can help me.
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