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user_f6048f
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Monday, March 3rd, 2025 11:54 PM

Music Channels not working again

My music channels are not working properly. They cut in and out, and won't maintain a steady signal. I've tried the help services which only suggest restarting my X1 box, which I've tried several times with no effect. I see others have asked this same question previously. Can this be fixed at the source? Why does it keep happening for only the Music Choice channels?

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1 day ago

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XfinityThomasA

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2.1K Messages

4 days ago

I know I'd be reaching out wondering that same thing too, user_f6048f. Was it a certain music channel that was experiencing this issue, or, are all impacted? Is this issue isolated to one TV box? Where is your modem located in relation to your TV, and, are you using a Bluetooth device?

 

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user_f6048f

Visitor

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3 Messages

It seems that all of the Music Choice channels are impacted, but the other channels are fine. The issue is isolated to the single X1 box. The modem is located about one foot away from the X1 box and the TV. I am not using a Bluetooth device.

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3 days ago

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XfinityBenjaminM

Official Employee

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1.8K Messages

 

user_f6048f Can you please send a Direct Message with your full name and address? We'll try sending a refresh signal to this TV Box to see if we can resolve the issue with the music channels. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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3 days ago

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user_f6048f

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3 Messages

I sent the direct message...

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1 day ago

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