Visitor
•
4 Messages
Music Channels not working again
My music channels are not working properly. They cut in and out, and won't maintain a steady signal. I've tried the help services which only suggest restarting my X1 box, which I've tried several times with no effect. I see others have asked this same question previously. Can this be fixed at the source? Why does it keep happening for only the Music Choice channels?
XfinityThomasA
Official Employee
•
2.2K Messages
1 month ago
I know I'd be reaching out wondering that same thing too, user_f6048f. Was it a certain music channel that was experiencing this issue, or, are all impacted? Is this issue isolated to one TV box? Where is your modem located in relation to your TV, and, are you using a Bluetooth device?
3
0
TomLosh1
Visitor
•
3 Messages
10 days ago
I'm having the same problem with ONLY the Music Choice channels being affected.
I see people being asked how far apart the cable box and modem are, AND if Bluetooth is being used. Is there some connection between MC and those questions? (Customer support knows nothing.)
(Modem and cable box are about 25 feet apart, and yes Bluetooth is being used nearby.)
4
0
user_f6048f
Visitor
•
4 Messages
4 days ago
They fixed my Music Choice channels, and it turned out that there was a poor cable connection that was causing a lot of noise at higher frequencies. The Music Choice channels are at the high end of the bandwidth of the service, which is why they were affected while the lower channels were mostly ok. The technician showed me the spectrum analyzer display, which made it very clear. (I'm an engineer) So, at least in my case, the problem was a bad cable connector. Once that was replaced, all the channels worked clearly. I hope it's that simple for you as well!
0
0