Visitor

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3 Messages

Thursday, April 16th, 2026 10:36 PM

Music channels are out

The music channels are out in DC. The other channels are working fine. 

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Official Employee

 • 

361 Messages

4 months ago

@user_y1gk58 Hello! Ahh Music Channels are one of my faves, are you getting an error message or code when you try those channels? 

Visitor

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3 Messages

Yes. The channel will be working, then go blank and we get a message that the channel is not authorized or the box is looking for a signal.

Official Employee

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361 Messages

@user_y1gk58 That's no fun, Have you tried rebooting the box? unplug it for 30 seconds plug it back in and you'll get a welcome screen. Let me know if this helps. 

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