lawdymama's profile

Frequent Visitor

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12 Messages

Fri, Sep 18, 2020 6:00 AM

Closed

MSNBC not working

(Again) MSNBC on hi-def channel (765 in my area) isn’t working. Channel selector simply hangs with 3 dot GIF repeating endlessly. What’s up?
Rustyben

Expert

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24.1K Messages

1 y ago


@lawdymama wrote:
(Again) MSNBC on hi-def channel (765 in my area) isn’t working. Channel selector simply hangs with 3 dot GIF repeating endlessly. What’s up?

more than one set top box? if so, happening on all of them at the same time? does same channel work fine on a smart phone/tablet using the Xfinity Stream app?

lawdymama

Frequent Visitor

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12 Messages

1 y ago

Forgot to address other question. Streaming seems to work. Odd that this problem seems to occur on msnbc but not other channels. And problem may last 30 minutes or several hours.
lawdymama

Frequent Visitor

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12 Messages

1 y ago

Happens on both boxes. Can watch on low-def. when happened previously, can watch recorded hi-def. if I was to hypothesize, sounds like boxes are struggling with automatic determination of hi-def signal.
Rustyben

Expert

 • 

24.1K Messages

1 y ago


@lawdymama wrote:
Forgot to address other question. Streaming seems to work. Odd that this problem seems to occur on msnbc but not other channels. And problem may last 30 minutes or several hours.

different numbered channels come in on different/separate frequencies and what you describe is problems with wiring/connections that affect certain frequencies. This problem may be inside or outside your home, a tech can test from outside the home. 

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

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3K Messages

1 y ago

Greetings, @lawdymama! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are having issues with the HD MSNBC. I would like to have a look at this and see what we can do for you! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

New Poster

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1 Message

1 y ago

It isn't your wiring, inside or out.  It's happening on (all) my boxes- and I texted a friend with the same setup who lives on the other side of my city and hers isn't working either.  It's a Comcast/Xfinity issue- whether they know it or not.  Mine just says "not authorized" for the last two hours.  It's not a "you" problem.  

lawdymama

Frequent Visitor

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12 Messages

1 y ago

i was able to watch the low-res channel.  does that work for you? 

Visitor

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1 Message

3 m ago

We are not getting MSNBC today...why? I am in Hillsborough New Jersey.

Official Employee

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352 Messages

Hello, @user_97b7c9. I sinerely apologize for the inconvenience of not having MSNBC is causing you. I would be more than happy to review your account to help resolve this issue with you.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Yes! It has been off on 9/22 and 9/23 in Houston! What’s up?

Official Employee

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405 Messages

Thank you for reaching out to our forums. I am sorry to hear about your experience with the channels. I know I would be upset too. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://comca.st/3lXO6Xq. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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