GWilson0861's profile

New Poster

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2 Messages

Wed, Nov 4, 2020 5:00 PM

MSNBC not working (Again)

MSNBC on hi-def channel (787 in my area) isn’t working. Channel selector simply hangs with 3 dot GIF repeating endlessly. What’s up?

Responses

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @GWilson0861

Thanks for using the Xfinity Forum to let us know about the issue you're having with MSNBC. I wanted to check in with you to see you're able to tune to this channel now or the 3 dots?  

When this happens, have you performed a System Refresh, or Restart from the Xfinity My Account App/Portal

Have you made any changes to your channel lineup recently? What type of box are you using? 

New Poster

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2 Messages

7 m ago

It’s working now, but it took about 24hrs for a reset to occur... and kinda killed my “election night vibe”, tbh...

Is there a workaround I can employ the next time this happens?
ComcastAmira

Official Employee

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2.3K Messages

7 m ago

@GWilson0861, we're happy to hear this issue has been corrected but sorry to hear it interfered with your watching that night. In the future, if this occurs please try performing a System Refresh, or Restart from the Xfinity My Account App/Portal. As ComcastChe suggested in her post. Please be sure to also reach out to us for any future issues or concerns, we're here to help. 

 

Thanks and we appreciate you being the best part of Comcast. 

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