U

Visitor

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2 Messages

Sat, Sep 11, 2021 5:08 PM

Ms.

Why doesn't my subscription to Starz through Xfinity include free access to Outlander Season 5 Episode 8?

Accepted Solution

BruceW

Gold Problem Solver

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23.1K Messages

2 m ago

@user_d4b98c: The season 5 Outlander Xfinity Stream page at https://www.xfinity.com/stream/search?q=outlander now says episode 8 "Famous Last Words" is "Included with STARZ". Maybe this incident will persuade those who immediately post "not Comcast's fault" to be more willing to at least consider the possibility that such anomalies might be a Comcast error, or Comcast relying on incorrect information.

(edited)

Again

Expert

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26.7K Messages

3 m ago

@user_d4b98c Xfinity can only provide you with what is provided to them by Starz.

Visitor

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2 Messages

3 m ago

Then when you buy a subscription they should let you know that there are limitations to what is covered.

BruceW

Gold Problem Solver

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23.1K Messages

3 m ago

I posed this question to Starz customer service, who replied:

"Of course STARZ does not charge extra for specific episodes since all available episodes are included in your STARZ subscription."

BruceW

Gold Problem Solver

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23.1K Messages

3 m ago

@user_d4b98c wrote: "Why doesn't my subscription to Starz through Xfinity include free access to Outlander Season 5 Episode 8?"

The "contact me" link on https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update might be worth a try. Be aware that replies from that office vary from extremely helpful to nonsensical. Feel free to include the Starz customer service statement I quoted above.

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