Visitor
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2 Messages
Ms.
Why doesn't my subscription to Starz through Xfinity include free access to Outlander Season 5 Episode 8?
Visitor
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2 Messages
Why doesn't my subscription to Starz through Xfinity include free access to Outlander Season 5 Episode 8?
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
@user_d4b98c: The season 5 Outlander Xfinity Stream page at https://www.xfinity.com/stream/search?q=outlander now says episode 8 "Famous Last Words" is "Included with STARZ". Maybe this incident will persuade those who immediately post "not Comcast's fault" to be more willing to at least consider the possibility that such anomalies might be a Comcast error, or Comcast relying on incorrect information.
(edited)
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Again
Expert
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31.9K Messages
4 years ago
@user_d4b98c Xfinity can only provide you with what is provided to them by Starz.
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user_d4b98c
Visitor
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2 Messages
4 years ago
Then when you buy a subscription they should let you know that there are limitations to what is covered.
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
I posed this question to Starz customer service, who replied:
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
The "contact me" link on https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update might be worth a try. Be aware that replies from that office vary from extremely helpful to nonsensical. Feel free to include the Starz customer service statement I quoted above.
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