Frequent Visitor
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5 Messages
Most all channels are missing from channel lineup
I have the 200+ and most of those channels are missing outside of home. Was working fine hours ago. Can't watch much when I'm away. What changed?
Frequent Visitor
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5 Messages
Nashman12South
Contributor
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138 Messages
4 years ago
Perhaps this is not related, but my channel guide, set to Free to Me, suddenly stopped showing most of my channels and I had to switch back to All Channels.
I’m now finding no availability to most of my channels on any device. Bill paid, not late. I have most channels normally. Logged out and back in. Apps on iPhone and iPad also only allows for a handful of channels. My account shows things correctly.
“Subscription Needed” message....
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CHarrisJr2020
Frequent Visitor
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5 Messages
4 years ago
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kcotsakis
New Poster
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1 Message
4 years ago
We are having the same issue! We are paying for the 140+ package. We can view the channels from the tv box but not record. If you try to stream online it says it "requires a subscription". Also when I go to the list of my tv lineup it has changed to just the basic lineup. I tried calling support this morning and he couldn't figure out the issue. Xfinity must have done an "upgrade" on their end that is causing problems.
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clevins
New Poster
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3 Messages
4 years ago
Same here. I should have 140 channels ii have what appear to be Basic. Support can't help so far...
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CHarrisJr2020
Frequent Visitor
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5 Messages
4 years ago
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Nashman12South
Contributor
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138 Messages
4 years ago
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Reallynohelp
New Poster
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2 Messages
4 years ago
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CHarrisJr2020
Frequent Visitor
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5 Messages
4 years ago
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Reallynohelp
New Poster
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2 Messages
4 years ago
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clevins
New Poster
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3 Messages
4 years ago
The @ComcastCares twitter team replied with this earlier today (Saturday):
"...At this time it is showing this is a know issue. Are technicians are working to get this resolved asap and at this time the ETA is 5pm est. This time is estimated and can be resolved sooner or later."
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CHarrisJr2020
Frequent Visitor
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5 Messages
4 years ago
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Nashman12South
Contributor
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138 Messages
4 years ago
It would be nice if a moderator would address this as it seems to be a system issue and not something individuals are doing wrong.
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Nashman12South
Contributor
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138 Messages
4 years ago
Never heard of @ComcastCares and didn't see a response here, where I and others posted. I will use that in the future. Thanks for the heads up.
I really don't care for this site as it's clunky and difficult to navigate, just my opinion. But I don't know where else to go to ask questions.
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MISTYBLUEyes
Regular Visitor
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3 Messages
4 years ago
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kceckman
New Poster
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1 Message
4 years ago
After hours on the phone and escalation within Comcast support, they told me that they are having a back end outage. They don't tell their lower tier support people, and you can't find it online, and they couldn't tell me when it would resolve. It's been 24 hours now for me.
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