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kpo117
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Frequent Visitor

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9 Messages

Wed, Mar 20, 2019 7:00 AM

MLB.tv with Extra Innings Package

Anyone know how to set up the MLB.tv account that comes with the Extra Innings Package? I order the package 2 days ago and whenever I try and link my account through MLB.tv, all it does is take me to the page that shows how to order Extra Innings through the voice remote. (https://www.xfinity.com/learn/digital-cable-tv/sports/mlb/extra-innings?lang=en&ui_style=dark)

 

I would like to be able to access MLB.tv so I can watch spring training games.

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Responses

Official Employee

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2.5K Messages

2 y ago

The information listed about the MLB Extra Innings not including a subscription to MLB.TV or the MLBTV app is from information that had been released for customers living in our Central Division. Pricing and availability can depend on the market that you're in. You're welcome to see this link: https://www.xfinity.com/learn/digital-cable-tv/sports/mlb/extra-innings for futher information more specific to your area and account.

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New Poster

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2 Messages

2 y ago

I signed up for MLB extra innings over a day ago and have yet to see any information on the Guide of how to view. "Welcome" message states it will be available within 2 hours. Obviously that is not true. Hours on the phone with xfinity tech support was a big waste of time.  How does this get corrected?

Microphone

Regular Contributor

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104 Messages

2 y ago

What are you trying to view? The real season (forget the Mariners/ A's farce) hasn't started yet.

Official Employee

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2.5K Messages

2 y ago

Hi, Ldst. Do you have our X1 service with our voice remote? If so, you can say "MLB Extra Innings" into the remote for it to tune you to a section that contains content included within this subscription. The "C" button on the remote can also be used throughout the season to check upcoming games and see scores.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

2 y ago

How do you authenticate MLB.tv with the Extra innings package purchased through comcast.   Currently I go to MLB.tv, click autheticate, it prompts me to choose my cable provider.

 

When I choose xfinity, it routes me to a the screen to purchase extra innings.  I have already purchased the package, so I am not sure where to go from there.

Official Employee

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2.5K Messages

2 y ago

Greetings. What I have listed below should help you out. Keep in mind that the How to Watch on MLB.TV:

 

If you purchased an MLB EXTRA INNINGS package, you can access MLB.TV online at MLB.TV or on your mobile or connected TV device using the MLB At Bat Premium app. Simply follow the steps below to active your MLB.TV Premium account and start watching:

  1. Go to https://secure.mlb.com/tv/activate/.
  2. Select Xfinity as your provider.
  3. Sign in using your Xfinity username and password.
  4. Create a new MLB.com account or sign in with your existing account to link your Xfinity username and password with MLB.TV.

What are the system, operating and device requirements for MLB.TV?
We recommend visiting MLB.TV’s help center for the most up-to-date information on system, operating and device requirements.

 

You only need to activate your subscription once during the season. However, you may need to sign in with your MLB.TV account on each new device.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

2 y ago

This is not working. It just routes you back to the page with the info about the mlb extra innings package.

Frequent Visitor

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7 Messages

2 y ago

This might be an it varies by region thing, but that is not what it says on the Xfinity website which is:


Your destination for even more baseball

Catch all the baseball action this season with MLB Extra Innings on Xfinity. Get up to 90 out-of-market games each week. And now for the first time, MLB.TV is included with the MLB Extra Innings subscription. Sign up for the Early Bird package now for $42.50 more per month for four months from March 18 - March 27.

from the website

Official Employee

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2.5K Messages

2 y ago

Right, these steps are not going to be the same for everyone across all markets. You're welcome to send me a private message with your name, mpm5054 and I will be happy to assist you with this further from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

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3 Messages

2 y ago


@mpm5054 wrote:

How do you authenticate MLB.tv with the Extra innings package purchased through comcast.   Currently I go to MLB.tv, click autheticate, it prompts me to choose my cable provider.

 

When I choose xfinity, it routes me to a the screen to purchase extra innings.  I have already purchased the package, so I am not sure where to go from there.


Maybe we have to wait for a start of the regular season. The page that we are routed to shall be modified on March 28, when MLB Extra Innings will be offered as free previews for one week on Xfinity.

Microphone

Regular Contributor

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104 Messages

2 y ago

Morgan will the free preview have the team specific beta channels or just the standard mostly HD channels?

New Poster

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1 Message

2 y ago

My main complaint is that unlike direct tv we don't get both home and away broadcasts...

New Poster

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4 Messages

2 y ago

Any word on single team package for mlb xtra innings

Regular Visitor

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5 Messages

2 y ago

Nope- still not working.  Once you select Xfinity as cable provider it still sends you to the Xfinity Extra Innings advertisement page that says MLB.TV is included.

kpo117

Frequent Visitor

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9 Messages

2 y ago

Is anyone's working today? I really don't want to have to wait until first pitch to activate my account

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