kpo117's profile

Frequent Visitor

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9 Messages

Wed, Mar 20, 2019 7:00 AM

MLB.tv with Extra Innings Package

Anyone know how to set up the MLB.tv account that comes with the Extra Innings Package? I order the package 2 days ago and whenever I try and link my account through MLB.tv, all it does is take me to the page that shows how to order Extra Innings through the voice remote. (https://www.xfinity.com/learn/digital-cable-tv/sports/mlb/extra-innings?lang=en&ui_style=dark)

 

I would like to be able to access MLB.tv so I can watch spring training games.

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Responses

New Poster

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4 Messages

2 y ago

Same issue here... on the phone with CS, they have no idea...

New Poster

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4 Messages

2 y ago

@CCKenF can you please escalate to the technical team? There is something broken in the authorization flow between MLB.TV and the Xfinity identity provider endpoint.

Regular Visitor

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5 Messages

2 y ago

Yes.  PLEASE ESCALATE.  Sure doesn’t seem to be any trouble in advertising the service 

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New Poster

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4 Messages

2 y ago

Still can’t login to mlb tv when I select my provider it takes me to buy mlb xtra innings package I already bought it like the first day xfinity offered it and even called customer support to verify it was in my plan wth xfinity

Frequent Visitor

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7 Messages

2 y ago

Yes, and please see if someone can post instructions once this is resolved since so many people are posting the exact same issue

Frequent Visitor

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7 Messages

2 y ago

This doesn’t work and is the issue everyone is reporting. Following those instructions ends up at the same advertisement/ announcement screen that says add to cart to purchase the package that I and all the other posters complaining about this have reported. In another post someone said a tech sent to their home to try and resolve this was told it would be fixed on opening day, but that is today and the issue is still the same.

kpo117

Frequent Visitor

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9 Messages

2 y ago

Since older posts seem to be being ignored regarding this issue, will some one with Xfinity tell me why the MLB.tv subscription is not working?

 

It was supposed to be active today, and guess what...it isn't.

 

Let us know what is going on.

 

**EDIT**: Finally active. 

New Poster

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4 Messages

2 y ago

This is a joke. I couldn't take it (and the lousy customer service), so I just canceled the Extra Innings package, signed up directly with MLB.TV. Good luck y'all!

Regular Visitor

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5 Messages

2 y ago

Have the exact same thoughts

kpo117

Frequent Visitor

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9 Messages

2 y ago

IT IS FINALLY ACTIVE.

 

Only took until halfway through opening day

New Poster

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1 Message

2 y ago

dealing with the same issue. customer service said it was MLB.TV's issue....

New Poster

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1 Message

2 y ago

We have subscribed to Extra Innings.  How do we access MLB.tv away from home?  Online?  Mobile App?

 

Thank you!

Regular Visitor

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3 Messages

2 y ago

I signed up for Extra Innings this past Sunday - today, 3:00ish CDT I was able to activate my account to MLB.TV - but when I click the "click here to watch live tv" button - it sends me back to the log in to active your account page.

 

There is a message - for me to call customer service -  This account is already linked. Please call customer service with the following number: PtUzdanwac

 

OK.  But - whats the number to call customer service!!!???

Frequent Visitor

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7 Messages

2 y ago

I am still having the same problem so not sure how you got lucky but good for you at least 

Frequent Visitor

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7 Messages

2 y ago

Mine finally started working too. Thanks to everyone that posted

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