MLB Network Audio/Video out of synch

The audio is about 5 seconds behind the video on the live feed on my TV and on anything I've DVR'd since early last week.  Please also look at other comments on this message confirming the situation from other users.  With the MLB playoffs coming up, this really needs to be fixed.  Answers to your questions:

1. Is the audio/video sync issue happening only on MLB Network: YES

2. while watching live TV or are you seeing this when on demand and when watching something from your DVR library? on the live feed on my TV and on anything I've DVR'd since last week.

3. Also, does it occur on all of your TV boxes and the Xfinity Stream app, or only on one device?: I only use the one device.

geumjandi thank you for your replies related to the issue, I would like to get a bit better understanding of the issue at hand as you have described an isolated issue to only one channel which sounds more than likely to be an issue on the side of the broadcast network itself as opposed to your service. 

I would think that xfinity would want to check that the service they're suppling to their customers is working correctly.  Are you saying that I should somehow contact MLB Network?

@geumjandi, I understand your point, and we're not trying to suggest that it's your responsibility to contact MLB Network directly. Since you're receiving the channel through Xfinity, we want to understand what's causing the issue.

As mentioned before, audio is about 5 seconds behind video.  That's it, that's the issue.

Same for me. All 5 boxes in my house. Streaming app works but the channel being off by 5 seconds has made it impossible to watch for the final weekend of the regular season. 

Xfinity Gabriel you've got to be kidding us? Read the thread, this issue has been well documented for 5 days now. Xfinity has been derelict in their duty to serve their customers. You have all the information you need if you read above. This problem should have been solved long before now and XFinity owes their customers an explanation an update an immediate resolution and an apology.

@XfinityGabriel​ please read this entire thread. It’s almost like you haven’t at all. This channel is one I will be watching for 90% of October with the MLB playoffs. I think the math there means if it isn’t working properly, I should be refunded 90% of my bill for this time period. 

Thank you so much for your feedback on this issue, user_9l23ty. We can see an audio-to-video desync issue when navigating to the channel; however, this does not show that it is specifically an Xfinity issue. We're happy to collect data for our reporting processes to resolve this issue as quickly as possible. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

geumjandi We are actually a corporate based team. Part of the troubleshooting process and being able to remotely send calibration signals, we need to confirm your identity through the process we discussed in the direct message thread. We completely understand wanting to get things sorted out as quickly as possible, but we need to confirm identity with the security code we discussed, and if you do not want to walk through that process, we are unable to help get this sorted out. 

That's ridiculous.  There are multiple reports of this issue from separate users.  All you have to do is check to see if the issue is true.  No other steps should need to be taken. 

It seems to be an mlb network issue since all other feeds are working properly. Xfinity should contact the technicians at MLB Network and insist that they repair the feed asap.

UPDATE: Just spent 35 minutes with an Xfinity Supervisor who was about as helpful as my 12 year old neighbor. She was completely unaware, didn't even seem to know what the Community Forum was. HELLO?! ANYONE OUT THERE XFINITY? Beautiful fall weather in the PNW, baseball playoffs start tomorrow, we're paying for this station because we're fans and after four days you're still unaware and unresponsive to your customers?!?

@rd2343​ That would make sense wouldn't it? 

Very odd..I live in the Chicago area and 2 days ago I checked the station and saw the problem. But since  yesterday morning,

everything was back to normal. Yet I haven't  seen one post in the several threads about this confirming that it is fixed.