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geumjandi
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09/25/2026 5:41 PM

MLB Network Audio/Video out of synch

MLB Network has been out of sync for at least 3 days. All other channels are fine.  When will this get fixed.

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1 hour ago

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user_9l23ty

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3 Messages

1 day ago

Have confirmed this issue only mlb network audio is delayed it’s so annoying fix this now xfinity 

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XfinityChristy

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3.1K Messages

14 hours ago

 

geumjandi Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry to hear you're experiencing this issue with MLB Network. Just to help narrow things down, is the audio/video sync issue happening only on MLB Network, while watching live TV or are you seeing this when on demand and when watching something from your DVR library?  Also, does it occur on all of your TV boxes and the Xfinity Stream app, or only on one device? We'll be happy to take a closer look once we have a bit more information.

 

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geumjandi

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The audio is about 5 seconds behind the video on the live feed on my TV and on anything I've DVR'd since early last week.  Please also look at other comments on this message confirming the situation from other users.  With the MLB playoffs coming up, this really needs to be fixed.  Answers to your questions:

1. Is the audio/video sync issue happening only on MLB Network: YES

2. while watching live TV or are you seeing this when on demand and when watching something from your DVR library? on the live feed on my TV and on anything I've DVR'd since last week.

3. Also, does it occur on all of your TV boxes and the Xfinity Stream app, or only on one device?: I only use the one device.

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8 hours ago

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XfinityMarcus

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2.4K Messages

geumjandi thank you for your replies related to the issue, I would like to get a bit better understanding of the issue at hand as you have described an isolated issue to only one channel which sounds more than likely to be an issue on the side of the broadcast network itself as opposed to your service. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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geumjandi

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I would think that xfinity would want to check that the service they're suppling to their customers is working correctly.  Are you saying that I should somehow contact MLB Network?

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7 hours ago

XfinityMelinda

Official Employee

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392 Messages

@geumjandi, I understand your point, and we're not trying to suggest that it's your responsibility to contact MLB Network directly. Since you're receiving the channel through Xfinity, we want to understand what's causing the issue.

The reason we mentioned the possibility of a broadcast-related issue is that you've described the problem as affecting only MLB Network, while your other channels appear to be working normally. When an issue is isolated to a single channel, it can sometimes originate with the content feed being provided to us rather than with your equipment or service connection.

That said, we'd still like to investigate further from our side. Can you tell us exactly what you're experiencing on MLB Network? For example, are you seeing pixelation, audio problems, a black screen, an error message, or something else? The more details you can provide, the better we can determine whether this is an issue with the channel feed or something affecting your service specifically.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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geumjandi

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5 Messages

As mentioned before, audio is about 5 seconds behind video.  That's it, that's the issue.

(edited)

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6 hours ago

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user_cbee94

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3 Messages

13 hours ago

New post on this issue... Only happens on MLB channel, all tv boxes, watching live broadcast or dvr content.

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user_9l23ty

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3 Messages

7 hours ago

Stop asking questions that have already been answered and take ownership of the issue and fix it. It’s obvious that issue is on xfinity side off the broadcast and not mlb network. I googled issue many times and only people complaining about this are xfinity customers!

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at22

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2 Messages

1 hour ago

10pm PST and still happening in Eugene Oregon. Exactly as described above by other Xfinity customers on this chat.

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