MLB Network Audio/Video out of synch

Thank you so much for your feedback on this issue, user_9l23ty. We can see an audio-to-video desync issue when navigating to the channel; however, this does not show that it is specifically an Xfinity issue. We're happy to collect data for our reporting processes to resolve this issue as quickly as possible. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

geumjandi We are actually a corporate based team. Part of the troubleshooting process and being able to remotely send calibration signals, we need to confirm your identity through the process we discussed in the direct message thread. We completely understand wanting to get things sorted out as quickly as possible, but we need to confirm identity with the security code we discussed, and if you do not want to walk through that process, we are unable to help get this sorted out. 

That's ridiculous.  There are multiple reports of this issue from separate users.  All you have to do is check to see if the issue is true.  No other steps should need to be taken.