2 Messages
MLB games not showing
Sunday Aug 4, 2024 4:00PM ET. I can see some MLB games (Arizona Pirates), but for others, Phillies Seattle, and Baltimore Cleveland, I'm only getting the MLB Extra Innings generic screen.
I've been chatting with five agents on the app, but no help.
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Dave
user_gf9hyx
2 Messages
4 months ago
Sunday Aug 4, 2024 5:25PM ET. Problem resolved on its own. I wasn't on the chat or phone with Xfinity, and I was not doing anything with the TV or remote.
As an aside: The fifth agent said they would initiate a callback (it was during this period the problem resolved), and when the callback came, it was from the billing department.
There really is nothing that can be said that exaggerates the futility I have with this company.
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Dave
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user_a249jp
4 Messages
4 months ago
I planned my Sunday on watching a 4:07 ET game and while all the 1 or 2:00 games are on, all the 4:00 games are not. Clueless Rep suggested all the usual BS like refreshing, pulling out the cable, checking for blackouts all made zero sense and didn't work, then she said she'd get a supervisor and after 15 more minutes disconnected. There must be a better way !!!
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user_a249jp
4 Messages
4 months ago
Most companies that are losing customers (by the millions) try to do better. This company just keeps getting worse. It used to be relatively easy to get a human on the phone. Now it's tortuous and next to impossible! Good job Comcast as you bleed millions more "cutting the cord!"
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