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Visitor

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3 Messages

Wed, Mar 31, 2021 8:23 PM

MLB Extra Innings

Why can't I record MLB Extra Innings games

Responses

machado22

Contributor

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78 Messages

6 m ago

Same for me. First saw this issue the other night while trying to set up recording. Today I tried to watch a game on MLB Extra Innings and the same message with error code appeared.

Please try playing this program again. Still having trouble? You may need to choose another program.

XRE-03090

Can someone from Xfinity explain? 

Microphone

Contributor

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109 Messages

6 m ago

All day here same message code.  Hopefully Comcast will extend the Free Preview by a day.

Contributor

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18 Messages

6 m ago

Same here, free preview didn’t work at all today on any games.  Just three dots for a very long time, followed by error code, then automatically changing back to last viewable channel.  Bummer for opening day.

Microphone

Contributor

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109 Messages

6 m ago

This is one of your signature sports offerings Comcast, could you please let us know what happened?

tbill1

Contributor

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405 Messages

6 m ago

Still not recording today-error code XRE-06027

Microphone

Contributor

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109 Messages

6 m ago

Is there anybody who ordered MLB Extra Innings getting the error message too?

Official Employee

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280 Messages

6 m ago

Hello, @user_bd69fd. Thank you for your post. We are aware that customers are having issues when attempting to record MLB Extra Innings content. I know the season is just getting underway, so the timing isn't the best. I understand the frustration this is causing for everyone in the thread. There may be an error code like XRE-06027 mentioned above, that could populate. I see others reporting different codes, but the issue is the same. I can confirm we have engaged this issue on our end and will continue to investigate until it's resolved. We appreciate your patience.

Visitor

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3 Messages

6 m ago

Still happening still getting the same error messages in recording the Yankees Orioles game.  Watching game live now. 

(edited)

machado22

Contributor

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78 Messages

6 m ago

XRE-06026

Tried to record the Orioles vs Yankees game today. After 2nd inning the footage forwarded to 4th inning and then quickly kicked me out. Have tried 5 times to resume the game and that's the error message I get.

Yesterday, the Yankees game only record for the first 60 minutes, even though I always record the entire game and can never only set the DVR to record the first 60 minutes.

Hello Xfinity-what is the problem and why are customers suffering as a result? 

Also, where is the MLB.TV free subscription? When I attempt to watch the game on MLB.TV, I am told I am not authorized and have to subscribe.

Visitor

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1 Message

We are being kicked out of recorded games too.  What's the solution?  I've called Xfinity and they did not have a satisfactory answer to fix the problem.  How can I get help?????

machado22

Contributor

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78 Messages

6 m ago

and now the game that I recorded on the DVR has disappeared entirely. so that means I cannot watch the game that I recorded today. 4 games into the season and two games I lost entirely despite setting the recordings :(

Visitor

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3 Messages

6 m ago

Constant pausing after resetting. Error codes on out of market games. Not able to watch teams I follow. Never had these problems with DirecTv. Not happy with this purchase.

Visitor

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3 Messages

6 m ago

Just started recording at 6:30 Yankees/Orioles on YES broadcast. Let you know what happens when I watch it later. 

machado22

Contributor

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78 Messages

6 m ago

Once again today the Yankee game had a malfunction. After 60 minutes the game jumped from the bottom of 2nd to the bottom of 3rd inning. Prior to that the game would pause for a few seconds and then start up again. Each time it happened I thought I accidentally pressed pause on the remote.

Why are the telecasts malfunctioning after 60 minutes during the free preview? 

XfinityRay

Official Employee

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283 Messages

Hello, @machado22 and our other forums posters. We would like to look further into this issue so it can be resolved. Only being able to view a portion of a game is not what we want to happen. I am not seeing MLB recording being a known issue. I do see a known issue with the Cloud DVR service if you press the record button in the moment as opposed to scheduling the recording. Local recordings are not affected but Cloud DVR recordings are. The recording may be listed incorrectly, freeze, have playback issues, not record fully, or be missing altogether so I want to see if that may be the cause. Please send us a private message with your first and last name so we can dig further into why this is happening. To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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6 Messages

6 m ago

This was happening last year as well--games would jump several innings, some would just stop and be irretrievable, and when I tried to pick yup yesterday's (Monday, 4/5/21) Yankees game this morning as well as a late West Coast game I recorded as a test, the recordings weren't there at all.

This stuff caused me not to subscribe last year and I won't buy a subscription this year either unless this is sorted out.

How 'bout some answers Comcast???

Visitor

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1 Message

6 m ago

It is unacceptable not to be able to record mlb extra innings on Comcast. What is the problem?

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