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txcardinalfan
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Monday, July 20th, 2020 1:00 PM

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MLB Extra Innings Subscriptions

Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings seem to know. 

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4 years ago

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tbill1

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672 Messages

4 years ago

It's been this way since this morning when I tried to test it out on the schedule.  And when you are able to record, it will probably be a cloud version.

That's the way it was last year.  I don't believe these are true dedicated channels like the standard lower ones.  Try going at 2x speed or faster on a cloud version.  Unwatchable!

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Hampson1

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3 Messages

4 years ago

Looks like Comcast has dropped the ball again with MLBTV app access.  Mine worked until today. Now I get the screen that says now subscription is found. On a side note all of my DVR units had to be reset today to fix a "your box doesn't support this function" when trying to pause or rewind live TV.  Why is it so hard for them to provide competent service for my $300 per month? 

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Hampson1

Visitor

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3 Messages

4 years ago

Looks like Comcast has dropped the ball again on MLB TV access with their EI subscription.  Mine worked until today.  Now I get the message from the app that my subscription does not exist.  Just so happens that today I also had to reset all of my HD DVR boxes to fix a "your box does not support this feature" when trying to pause or rewind live TV.  Good luck getting help online or through the Xfinity app.  

Why is it so hard for them to provide quality service and support for my $300 per month? 

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XfinityRay

Official Employee

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2.7K Messages

Hello, @Hampson1. I apologize that you have not been able to enjoy the MLB programming. We don't want that to happen and are happy to help. Our community on the Forums is a great way to get help. We also offer 24/7 support on Reddit, Facebook, and Twitter. A system refresh signal can sometimes clear up an issue such as this. You can say "system refresh" to the voice remote or press the A button to bring up the option on the screen.

 

If that doesn't resolve this I would like to look at the equipment you have in your home as well as the subscription so we can get this cleared up. Please feel free to send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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4 years ago

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