Visitor
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2 Messages
MLB Extra Innings picture freezing and blacking out and there is no sound
I'm trying to watch MLB Extra Innings today and there is no sound and the picture keeps freezing and blacking out on the games I am trying to watch. This isn't the first time this has happened. I also occasionally experience audio sync problems on some of the games. What's up?
user_uuh3mi
1 Message
5 months ago
Me too. All extra innings channels, all 3 boxes. Reset and no help.
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carolo
Regular Visitor
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4 Messages
5 months ago
Same here. This happened to me about 3 weeks ago, and I was told to exchange my cable boxes for new ones. I did that and the reception was fine until today. Reset didn't help. I'm on hold waiting for an agent.
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OldeFatGuy
Contributor
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122 Messages
5 months ago
Exact same here. And it's not the first time either. Comcast, fix it, or I'm not paying the extra $35 a month any more. I am at my wits end with you. Worst customer service EVER. GOAT of poor customer service.
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user_547e41
Visitor
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3 Messages
5 months ago
Same issue here. Xfinity when will this be fixed?
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user_58ur6x
1 Message
5 months ago
Have 3 receivers. 2 no sound/freezing and 1 fine💁♂️. Wasted 30 minutes on phone and obviously a widespread problem….. how do they not know this?
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user_31b2d3
Visitor
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2 Messages
5 months ago
I was able to chat with an Xfinity agent who told me that:
Upon checking looks like the is an X1 TV interruption our team is already working to resolve the issue by approximately 05/29/2024 at 08:35 PM. In the meantime, you can try our Xfinity Stream app if it's not affected.
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