MLB Extra Innings DVR and blacked out games

@XfinityKassie​ I don't know why my reply did show up, I replied last night..

So my steps:

1) Go to MLB Extra innings channel 3021(Phillies Channel)

2) Find the game start time on the guide.

3) select the RECORD button on the remote. 

4) Select All Games

5) Select Phillies Channel

6) Confirm

If I look into the future recordings --- Any team who extra Innings channel  is on a lower channel then 3021 the DVR selects to record on the lower channel #.

I've called about this at least 7 times, had to sit thru AI non-communications sending refresh signals to my equipment, they sent out a tech to check my hardware - - I told them that's useless -( They just wanted to get me off the phone)  The tech said there's nothing wrong with your equipment - My boss said do not replace anything... When I finally got to talk to a human who said they were going to fix my issue -- " Oh we know of the issue and it will be fixed with the hour " ( Again to get me off the phone ) Could I call back and by-pass the AI BOT and give them the case # and tell them the issues hasn't ben fixed...) NO   Nothing has been fixed... You ask for a supervisor - -After 20 to 30 minutes waiting.... "Sorry no supervisor available".  I can't believe your customer service software package doesn't have the ability to give me a CASE # and if I'm calling back about the same issue I can't by-bass the [Edited: "Language"] AI  " A SERVICE PERSON CAN'T HELP YOU UNLESS I SEND A REFRESH SIgNAL TO YOUR EQUIPMENT" and let me TALK to a human with the open case #.  The smallest of software companies have such a system...it saves TIME and makes for better customer service...  Comcast always claims they care about customers but the trouble shooting process is one if not the worst in the world... I know this isn't life or death but I spend a lot of hard earned $$$ for the MLB Extra innings package + the $$$ I already pay to Comcast for cable / Internet / phone and have been a customer for over 30 years...that's like $108,000 paid to comcast. For $108K you'd think I could at least talk to a human being!!!

We can surely look into this, and see if there has been anything reported regarding this. Can you send us a DM with your name and address? 

 

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@ThatDonGuy​ IT's a logic problem with the DVR programming...   In the code simply write, channel 3021 preferred, set to record that channel not the first occurrence of the "Phillies".  IF on a national broadcast give the person a choice to pick that.   I'm not even a programmer and I think I could figure that out.   All the $$$ paid to Comcast you'd think they'd be able to FIX this..I guess all the $$$ went to the massive buildings in Philly which house...THE TECHNOLOGY CENTER....   I guess they work all day on figuring out how to cut their tech support staff by using AI...It's so disgusting that you can't talk to a human unless you argue with a computer about your problem for hours and it's not like I'm paying $29.99 a month. 

Yes,  this Bally sports thing is a mess.  MLB should just void their contact for non-payment and take back the games or sell to another broadcaster.....It's so frustrating this whole thing.