MLB Extra Innings DVR and blacked out games

First all all - It's a disgrace that I can not call Xfinity and speak with a REAL LIVE person without arguing with an AI BOT.  I pay lots and lots of money each month to Comcast.Disgusting!!!   I could have a 15 year old Apple computer and call 1-800-APPLE and within 5 minutes I'm speaking to a human to help me with my problem.  Please answer me that Mr. Roberts...

I pay extra to have the MLB EXTRA Innings so that I can watch the Philadelphia Phillies here in UTAH. When I select the DVR to record the Phillies games the DVR recording logic does not work.  The Phillies are on 3021.  IF they're playing the Mets who might be on Channel 3001 the DVR sets to record that game on 3001 not 3021.  I don't wan to watch the Met's broadcast or any other teams broadcast.   I don't know why someone at Xfinity can't understand this.  I've called at least 7 times about this.  No one has an answer and will not connect me to a supervisor.  

I pay extra to watch the Phillies ( out of Market ) on MLB Extra innings....   When they Play the Arizona Diamondbacks the Extra innings channels for both Phillies and DB are blacked out!!!!!   Why am I paying for this service if the games re not available.   No local broadcast/ No national broadcast....Just take my $$$ and don't provide the product.  I'm sure the tiny, tiny small print Gove comcast and MLB an out.....   Please respond.