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user_d0e2f1
1st Topic

Visitor

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2 Messages

Monday, November 21st, 2022 3:56 AM

Missing Reelz channel access

​Missing Reelz network on master bedroom cable box. Also cannot play anything recorded from Reelz channel in master bedroom. Why?​

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Updated 

2 months ago

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XfinityAmandaB

Official Employee

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523 Messages

4 months ago

@user_d0e2f1 thank you so much for your post on your issues with Reelz. That is a great question there could be a lot of things that may be causing the issue you are having on your one box. We are more than happy to help look into this with you. Is there by chance an error code you get when trying to watch one of your recordings or when you change the box over to Reelz? 

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user_d0e2f1

Visitor

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2 Messages

@XfinityAmandaB​ There’s no error code. It just says channel 1429 is not available but it’s available on 102 non HD. 

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4 months ago

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XfinityAbbie

Official Employee

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1.3K Messages

@user_d0e2f1 Thank you for those details. I would like to get your account pulled up and see what model of cable box you have in your master bedroom.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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mehettinger

Frequent Visitor

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10 Messages

Same issue Xfinity needs to get the HD channel back up.

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4 months ago

XfinityMichaelC

Official Employee

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3.3K Messages

Hey, @mehettinger! I hope you are doing well and had a great Thanksgiving! We can certainly look into this for you. Since it has been sometime, are you still having the issue? If you are, is it happening on more than one cable box or all of them?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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Chainsss

Visitor

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3 Messages

2 months ago

Reelz is not on my account either its not even on the channel guide. I have the premium 185 package.

This needs to be fixed and I constantly get the run around from xfinity. 

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XfinityTimothyA

Official Employee

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656 Messages

@Chainsss Thank you for reaching out and bringing this to our attention. As someone who loves to watch On Patrol Live, I can understand the frustration this has caused. If you have the X1 voice remote, you can say Reelz, and it will take you to the station. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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