Visitor
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2 Messages
Missing Reelz channel access
Missing Reelz network on master bedroom cable box. Also cannot play anything recorded from Reelz channel in master bedroom. Why?
Visitor
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2 Messages
Missing Reelz network on master bedroom cable box. Also cannot play anything recorded from Reelz channel in master bedroom. Why?
XfinityAmandaB
Official Employee
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2.2K Messages
2 years ago
@user_d0e2f1 thank you so much for your post on your issues with Reelz. That is a great question there could be a lot of things that may be causing the issue you are having on your one box. We are more than happy to help look into this with you. Is there by chance an error code you get when trying to watch one of your recordings or when you change the box over to Reelz?
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Chainsss
Visitor
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3 Messages
2 years ago
Reelz is not on my account either its not even on the channel guide. I have the premium 185 package.
This needs to be fixed and I constantly get the run around from xfinity.
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