psjverobeach's profile

New Poster


3 Messages

Friday, October 14th, 2022 3:26 PM

Missing my south Fl news channels on new DVR

I switched to an X1 box from my DVR and lost South Florida local news that I was a custom to having. It is of no use to me to have Orlando news when I live on coastal South Florida. this is something that I need to have fixed. how do I proceed

Official Employee


851 Messages

3 months ago

Hello @psjverobeach! Thank you so much for reaching out to us here via Forums. I hope this finds you safe and well in Florida after recent events with Ian. I am sorry to see that you are not able to view your local news. I want to look into this for you. Can you please send us a DM to start? 


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message



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