U

Visitor

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1 Message

Mon, Sep 27, 2021 6:23 AM

Missing Favorite Channels, Favorite Movies and Favorite Shows

A couple days ago I noticed my favorite channels were missing. I went back and selected them all back on my set top box. The next day only a few channels were back. I chatted with tech services which pushed an update, but when my system restarted all of my favorite movies and shows were gone. Please some help me with this. 

Official Employee

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388 Messages

2 m ago

Hi, @user_159b23. I see you reached out to us, and we sent an update out after the initial issue. Did you add your favorites after the update was completed? If you filter your search, are they no longer present there as well? https://comca.st/3kN3whY

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