Missing channels

I am subscribed to the Entertainment package, but channels within that package are not available to me including TLC, Golf Chanel, Nickelodon. I have talked to at least 8 different support personnel via text, chat and phone with no luck. These reps have lied multiple times, saying that TLC isn't part of the Entertainment package, then coming back later to say it is. (Yes I know it is). Had them tell me they were going to give me a credit of $30 and they'd add the channel for free. Anything to get me to disconnect and not get the issue resolved. I shouldn't be paying for something I don't have access to.

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XfinityThomasA

Official Employee

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3.3K Messages

4 hours ago

user_ryzvqm - Hello, and thank you for taking the time to share this feedback and reach out to us about your missing channels. I know how frustrating it can be when something you rely on suddenly isn’t working, and I’m here to help. Let’s take a closer look at what’s going on and work together toward a solution. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

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Channels and Programming

user_ryzvqm

Missing channels

XfinityThomasA

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