1 Message
Missing channels
I've talked to 4 different people from far away lands, on four different occasions about missing channels and none of them could resolve my issue. Each one assured me they would solve my issues immediately but I'm still missing the channels and I haven't heard from anybody since.
Suddenly, I'm missing two channels that I'm aware of, Game show and TV Land. No I did not change anything that I'm aware of. Xfinity even told me that they should be included in my package. One day they were there and the next they were gone. I've done all the reboot and reset to no avail.
Please fix or at least let me know why. Currently, for those channels, I get an error that states "you don't have access to this channel go to X1 guide". Again, I used to have access.
XfinityAldrik
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out to us @user_yktio1! You’ve reached the right team to take a further look and troubleshoot this issue. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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