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karenjones7102
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3 Messages

Mon, Jul 19, 2021 1:28 PM

Missing channels

I’m missing channels from my lineups and I can’t refresh my cable boxes it’s giving me an error code

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2 m ago

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andyross

Gold Problem Solver

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7K Messages

2 m ago

What is the error code? If you can't refresh and get error messages, it's likely you have a low signal or nterference problem.

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karenjones7102

Visitor

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3 Messages

2 m ago

It is the Xre 03059, and it had been doing that since this morning at 5

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karenjones7102

Visitor

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3 Messages

2 m ago

And it’s only with my cable box, the stream app is working fine some channels are showing the issues 

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XfinityAlyssaA

Official Employee

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320 Messages

Good morning @karenjones7102 and thank you for reaching out to our Digital Care Team on our forums. We'd be happy to troubleshoot your cable box issues further. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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